Our Virtual Answering Services Saves Businesses Time & Money

CallNET’s Virtual Answering Service is able to help your company with its 24/7 phone support service requirements. We have some of the most friendly and properly trained phone operators on staff that will always give your clients the kind of service they deserve. CallNET has the ability to provide your company with anything from front desk call support, client scheduling, answering customer questions, client billing, level one tech support, help desk support, surveys, web form fills, plus a variety of other interactions inside your business around the clock. By leveraging our experienced staff and outsourcing all your customer calls to our call center based in America, you will be able to avoid the usual pitfalls related to overseas call centers that could dramatically reduce your conversions, and reduce customer trust and perception in your company.


Who Are The Experts Behind CallNET’s Virtual Answering Service? 

the executives running our virtual answering service

CallNET was founded in 1987. Since our inception, we have always taken pride in helping small enterprises in many different industries to scale their company by handling their most time-consuming tasks, which is handling customer calls.

You likely have enough to think about as a business person, that handling all the customer calls is the last place you should be spending your precious time. Especially considering, you most likely are wearing a great deal of hats dealing with marketing, sales, accounting, logistics and the full-time management of your whole business. Expecting to be able to field customer calls is just impractical with all this already on your plate. The bottom line is, you won’t have the capacity to do everything without taking away some of your other essential activities.

CallNET’s exceptional virtual phone answering service for businesses will ensure that your business can have the live chat or call answering service that you require. We fully guarantee that you will have 24/7 availability, an entire 365 days each year to prevent ever missing a customer call. We have fully trained Customer Care Representatives (CSRs) on staff which are professionally trained to provide the finest quality customer care having a friendly-tone, to represent your organization the proper way. We even have expert receptionists that work exclusively with attorneys and lawyers if that is your expertise. Our CSRs on staff supply the highest level of professionalism when fielding calls.

Does My Business Need A Virtual Assistant Phone Answering Service?

team members on the CallNET virtual phone answering service

CallNET’s virtual answering service for small businesses can definitely ensure your business isn’t overwhelmed by customer phone calls. Likewise, we can make sure your business grows by removing most of the usual roadblocks and headaches that come with having your company flooded with customer telephone calls every day.

When you really look at how much money you would have to pay to secure a receptionist and customer satisfaction team to handle all of your customer’s telephone calls, and compare it to the expense of getting a professional call center answering service, it is easy to comprehend the total cost advantages you can obtain from working with us. This obviously will make the choice super easy. After all, what is better for your business than saving both money and time?

By employing a virtual answering service for business, you will maximize your businesses profits, while effectively cutting your payroll costs by a considerable margin. Our customers have a tendency to hire us so that they can automate their front desk needs, and also to field normal day to day telephone calls. We have been not solely a virtual receptionist service. Instead, we turn out to be a very high-quality and lower-cost extension of your respective business, irrespective of how large or small it is.

For those that have ever struggled to handle all the telephone calls during peak times or during the holidays, you would reap the benefits of using our virtual answering services. Supplying super friendly and highly accurate over the telephone service to your prospects is essential to having a profitable business.

Why Use CallNET’s Virtual Phone Answering Services? 

If you’re interested in scaling your business, medical office or legal practice, working with a call call answering service is a must. It will not only help position your business as a much more credible and trustworthy business, but it will also help you appear far more professional as well. As a great deal of our clients will let you know, we have been highly successful at helping 1000s of different businesses throughout our years in business, and we have enabled our clients to reach and exceed their income goals in a relatively short time period. We have also expanded to work with businesses in a number of different industries in order to bring our knowledge of call answering services to customers both large and small.

virtual answering services receptionistCallNET’s call answering services are specifically created to assist with such things as bill payment, order entry, customer support and customer scheduling. Our countless years of experience has given us the opportunity to become the call center experts at providing professional receptionist services, call screening services, reservation taking, advanced call scripting, fielding sales calls, bill processing, and various other phone services our clients have requested over the last twenty years.

At CallNET, we have one of the best virtual call center that is here to work jointly with your business to make sure that our experienced and professional customer satisfaction representatives are specifically trained on your business to make sure they are fielding calls from your customers and talk to clients with the right amount of knowledge regarding your business. Meaning, our CSRs will have extensive understanding of your business and they will field calls from your customers based on the feedback which you give us.

Hire The Best Virtual Answering Service For Your Business Today

Wilmington North Carolina - CallNET HQ

Almost all businesses begin small, but there’s no need to stay that way. That’s why, when you are looking to break through the small company barrier, CallNET’s virtual answering service can effectively enable you to do exactly that. Our specially designed Three Step Plan was designed in order to guarantee that your business can quickly get operational fast using our virtual answering service without delay.

To get started, all you will need to do is decide which call center plan works best for your business needs. We make our plans as transparent and as simple as possible. After that, just let us know how you want us to allocate your call center minutes.

Immediately after your account has been created and you have chosen your plan, we will start our research on your business to secure all the pertinent information we’ll need to make optimized phone scripts in order to make sure your customer inbound calls are handled perfectly. Last but not least, you can choose either a national or local call in number to your business so we can start fielding your cell phone calls almost immediately. It’s that simple.

If you wish to learn more about our award winning business answering service or you are ready to enroll in it, call us at 1-800-395-2612 so we can get your account setup right away. Our Call Center is proudly based in Wilmington, North Carolina. This makes it easy for us to make certain you will always have a live agent that is based in the United States of America and who is able to speak perfect English to represent your business in the most effective way possible. We are ready and able to help your business achieve the growth you desire using our virtual answering service!

Virtual Answering Service Features

  • Professional and courteous Customer Service Representatives
  • Enhanced Voicemail with “Live Operator Option”
  • Calls are digitally recorded for quality assurance
  • Reservation Scheduling / Seminar Registration / Scripted Surveys
  • Fully Web-Enabled, Interactive Call Center Services
  • 800# Order Taking / Web Chat / Catalog Order Taking
  • Virtual Receptionist Service