Our Answering Services for Small Businesses Saves You Time & Money

CallNET’s Small Business Answering Service can help your company with all it’s customer care needs. Our live operators are friendly, effective and will provide the care your customers deserve. CallNET can provide level one tech support, help desk, surveys, web form fill, as well as all other e-commerce transactions 24 hours a day. 7 days a week. By outsourcing your customer calls to our US based call center geared specifically to small businesses, your callers won’t experience any language or accent barriers that over seas call centers experience that result in lower customer conversion rates.


Who is CallNET? 

team of call center answering service providersCallNET was established in 1987 and since our founding as a small business, we have always prided ourselves on helping small business owners like you grow their business by taking over one of the most time consuming and important tasks: Answering Customer Calls.

As a business owner, you already have enough on your plate between the marketing, logistics, accounting and full time management of your business. So how can any business owner be expected to field every phone call as well? The bottom line is that you can’t without sacrificing what you do best.

CallNET’s phone answering service for small business ensures your small business gets the live chat or live answering service it needs, and we guarantee to be available 24 hours a day, 7 days a week and 365 days per year to make sure your small company never misses a phone call. Our highly trained CSRs, also known as Customer Service Representatives, are specifically trained to be well spoken, courteous and handle your existing and potential customers with the highest level of professionalism possible. 

Does My Small Business Need A Phone Answering Service? 

small business owners benefit from call center services

CallNET’s call center answering service can help make your small business feel far less overwhelming by helping it thrive by taking out many of the headaches that come with answering the telephone on a daily basis.

When you look at the total cost of hiring a full time receptionist team to answer your customer’s phone calls, and the overall cost of hiring a professional call center answering service (with a dedicated TEAM of award winning receptionists), you’ll see that the call center answering team will always cost less! What could be better for your small business than saving time and money? 

Hiring a phone answering service for small businesses can help you minimize your payroll expenses while maximizing your overall profits. Our customers hire us to take over and automate their front desk needs and regular day-to-day phone tasks. We’re not just a virtual receptionist service, but instead a complete extension of your business, no matter how small it may be today. 

If your business has ever struggled with having sufficient phone coverage during peak operating times, such as over the holidays like Christmas and New Years, or providing courteous and accurate over the phone knowledge, or the complete organization of all your business transactions and scheduling done totally over the phone, then our answering services are absolutely right for you. 

Why Use CallNET’s Answering Services For Small Businesses? 

Hiring a call answering service for your small business is essential to grow your list of clients and help your customers and patients (if you run a medical service) feel like your firm is not only credible, but also qualified. As our customer will tell you, we’ve worked with thousands of businesses over the years, successfully providing outstanding customer service that has helped our clients increase their revenue. We’ve also worked with a good number of industries over the years, bringing live phone answering services to businesses both small and BIG.

answering service for small businesses

CallNET’s call center services are specifically designed to help with order entry. Our many years of experience has enabled us to become virtual call center experts at receptionist service, call screening, reservation taking, advanced call scripting, capturing sales calls, medical call processing, web chat, filling in web forms and almost every other over the phone need you can think of. 

At CallNET, our virtual call center works with your business to ensure that our CSRs (AKA Customer Service Representatives) are trained on how to specifically answer the phone for YOUR specific business. This means that we will make sure our Customer Service Representatives are highly knowledgeable about your specific business, based on the feedback you provide us with on how you want your customer calls answered and exactly how you want specific questions directed. 

Hire The Best Answering Service For Small Business Today

All businesses start off small, but when you’re ready to take your business to the next level, CallNET’s phone answering service is here to take you where you want to go. Our quick 3 Step Plan was created to ensure your business can quickly and easily get up and running with our phone answering service almost immediately. 

Wilmington North Carolina - CallNET HQ

To get started, all you need to do is choose the call center plan that works best for you, pay one simple price (no complex schemes like our competitors use) and then decide how you want us to allocate your call center minutes.

Once your account has been set up and your plan is in place, we’ll gather all the information on your business we’ll need, in order to create the phone scripts that will ensure your phone calls are handled perfectly. Last but not least, you’ll choose a local or national number for your business and we will begin taking all your phone calls immediately. It’s that easy!

Next up, just head over to our How It Works page to learn more about our call center process or simply give us a call right now at 1-800-395-2612 and we’ll gladly help you get your account set up. CallNET’s Virtual Call Center is located in beautiful Wilmington, North Carolina and we assure that you will always be greeted by a live agent in the USA and not directed overseas to some place like India. We’re looking forward to helping you grow your small business into a BIG business with our exceptional phone answering service!

Small Business Answering Service Features

  • Professional and courteous Customer Service Representatives
  • Enhanced Voicemail with “Live Operator Option”
  • Calls are digitally recorded for quality assurance
  • Reservation Scheduling / Seminar Registration / Scripted Surveys
  • Fully Web-Enabled, Interactive Call Center Services
  • 800# Order Taking / Web Chat / Catalog Order Taking
  • Virtual Receptionist Service