Let Our Medical Answering Service Save You Time & Money

Thanks to CallNET ‘s superior 24/7 Medical Answering Service, none of your patient’s calls will be missed or put on hold. With the newest and most advanced technology available, all calls will be promptly answered in your company’s name by our highly trained operators. In front of them are computers with your personal instructions, schedule, and notes for every type of call. Whether it’s an emergency call or an appointment call, professional and courteous answering will be applied.


Medical Call Center Services

CallNET Corp. offers a state-of-the-art medical call center with a specialized physician service alternative: MD-On-Call. With stringent managed care guidelines and requirements, MD-On-Call exceeds all National Committee for Quality Assurance (NCQA) telephone service requirements.

doctor on the phone providing medical answering servicesSince most medical and doctor liability insurers do not cover “voicemail only” call handling for patients, MD-On-Call can customize an integrated messaging service to assure seamless coverage for physician practices.

Our representatives are comprehensively trained on simulators to manage medically sensitive calls.

For your additional protection and security, all calls are digitally recorded for quality assurance, call handling verification, and may be used in problem resolution. CallNET meets all HIPAA requirements required by law.

Top 5 Reasons To Choose Our Doctor Answering Service

  1. HIPAA Compliant
  2. Reduce Staffing Costs
  3. Reduce Emergencies
  4. Always On Availability
  5. Outstanding Customer Feedback


Who Runs The Physician Answering Service At CallNET?

team of call center answering service providers

CallNET was started in 1987. Since our founding, we have consistently taken enormous pride in helping medical professionals like doctors, dentists, orthodontists and hospitals to scale their medical practices by handling their most important tasks, that is handling those all so important patient calls.

You probably have enough to be concerned about as a medical professional, that handling all the patient calls is the last thing you ought to be spending your time. Especially considering, you might be wearing lots of hats dealing with marketing, sales, accounting, logistics as well as the full-time handling of your complete business. Trying to field all the patient calls is simply not practical with all of this already on your plate. The end result is, you won’t be able to do everything without removing some of your other essential business activities.

CallNET’s exceptional call center service for doctors and other medical professionals will ensure that your business has the capacity to have the live chat or American answering service that you most require. We fully guarantee you will have 24/7 phone support, a complete 365 days per year to protect yourself from ever missing a patient call. We have fully trained Customer Satisfaction Representatives (CSRs) on staff which are professionally trained to give the highest quality customer support with a friendly voice, to represent your enterprise the proper way. Our CSRs on staff are guaranteed to provide you with the highest amount of professionalism when fielding patient phone calls.

Does My Medical Practice Need A Phone Answering Service? 

small business owners benefit from call center services

CallNET’s phone answering service for doctors, dentists, orthodontists, hospitals and other medical professionals can effectively ensure that your medical office is not overwhelmed by patient calls. In addition, we can make sure your medical practice thrives by removing many of the common roadblocks and headaches that are often a part of having your business inundated with patient enquiries non-stop.

When you really take a look at how much money you would have to pay to get a receptionist and patient support team to handle all your patient’s phone calls, and compare it to the total price of getting a professional call center answering service, it is easy to understand the total cost advantages you can obtain from working with us. This quite often makes the choice easy to make. After all, exactly what is better for doctors, dentists, orthodontists, hospitals and other medical professionals than saving both time and expense?

By employing a phone answering service for doctor’s office, you will optimize your profits, while cutting your businesses payroll expenses by a considerable margin. Our clients tend to secure our answering services to be able to automate their front desk needs, and to field day to day phone calls. We have been not solely an online receptionist service. Instead, we consider ourselves to be a very high-quality and lower-cost extension of your own business, no matter how large or small it is.

If you have ever struggled to handle all the phone calls during peak operating times or during the busy holidays, you would definitely enjoy the advantages of using this sort of phone answering services. Providing accurate and friendly on the telephone support to your clients is essential to running a profitable medical practice like a hospital or dentist office.

Why Use CallNET’s Doctor and Hospital Call Center? 

If you would like to scale your hospital or medical office, working with a remote call answering service is a must. It will not only help position your medical practice as a much more credible and trustworthy doctor’s office, but it can help you look a lot more professional too. As a great deal of our clients will let you know, we have been successful at working together with a large number of different companies throughout our years in business, and we have helped our many clients to reach and exceed their income goals in a relatively short period of time. We have also expanded to work with companies in a variety of different industries to bring our expertise in remote answering services to clients that are both large and small.

hospital call center front officeCallNET’s remote answering services are purposefully designed to assist with things like order entry, bill payment, patient support and patient scheduling. Our numerous years of experience has provided us with the ability to become the industry experts at providing call screening services, professional receptionist services, reservation taking, advanced call scripting, fielding sales calls, bill processing, and various other phone services our clients have requested over the last 20 years.

At CallNET Corp, we have a virtual call center that will work jointly with your hospital to make sure that our experienced and professional customer service representatives are uniquely trained on your business to make certain they are fielding phone calls and speak with clients with the right amount of knowledge pertaining to your medical office. Meaning, our Customer Service Reps will have extensive understanding of your hospital or doctor’s office and they can handle phone calls in line with the feedback that you provide us with.

Hire The Best Answering Service For Small Business Today

Almost all businesses start off as a small company, but there’s no requirement to stay that way. That’s why, when you are planning to break past the small company barrier, CallNET’s professional answering service can dramatically help you accomplish that. Our specially designed 3 Step Plan was designed to guarantee that your medical practice is able to quickly & easily get set up and running with our professional answering service as soon as possible.

Wilmington North Carolina - CallNET HQ

To get started, all you need to do is figure out which call center plan works the best for your business needs. Our plans are as transparent and as elementary as possible. After that, just let us know how you would like us to allocate your call center minutes.

As soon as your account has been created and you’ve successfully chosen your plan, we’ll conduct our research on your doctors’ office, dental office, hospital, etc. to gather all the important information we’ll need to generate optimized phone scripts to guarantee your patient calls are handled professionally. Lastly, you can expect to choose either a local or national contact number for the X so we can begin fielding your cell phone calls immediately. It’s that easy.

If you would like to learn more about our medical answering service or maybe you want to sign up for it today, give us a call at 1-800-395-2612 so that we can get your new account established immediately. Our Virtual Call Center is proudly based in Wilmington, NC. This enables us to ensure that you will always no matter what have a live agent that is based in the United States of America and who speaks perfect English to represent your doctors or dentists office in the best way possible. CallNET is looking forward to helping your medical practice achieve the dramatic growth you want with our professional answering service!

Small Business Answering Service Features

  • Professional and courteous Customer Service Representatives
  • Enhanced Voicemail with “Live Operator Option”
  • Calls are digitally recorded for quality assurance
  • Reservation Scheduling / Seminar Registration / Scripted Surveys
  • Fully Web-Enabled, Interactive Call Center Services
  • 800# Order Taking / Web Chat / Catalog Order Taking
  • Virtual Receptionist Service