About Us

Our Professional Answering Services Save You Time & Money

Who is CallNET? 

Since first going into business in 1987, we at CallNET have prided ourselves on helping small business owners grow their business by taking over one of the most time consuming tasks; answering the phone. As a business owner, you already have enough to focus on between the logistics, marketing and full time management of your business, how can you be expected to field every phone call as well? The bottom line, you can’t. 

CallNET Receptionists ensures a live answering service for your small business, and we promise to be available 24 hours a day 365 days per year to make sure your company never misses a call. Our Customer Service Representatives, or CSR’s, are specifically trained to be well spoken, courteous and handle your customers and potential customers with only the highest level of professionalism. 

Does My Business Need An Answering Service? 

CallNET Receptionists can take your small business from overwhelming to thriving by taking out much of the headache that comes along with answering the phones on a daily basis. Simply looking at the cost of hiring a full time receptionist to answer phone calls for you, and the cost of hiring an answering service (with a TEAM of receptionists) the team is less! What could be better for your small business? 

Overall, hiring an answering service for small business can help you to maximize your overall profits while minimizing your payroll expenses. At CallNET we do this by taking over and automating your regular day-to-day tasks and front desk needs. We operate as more than a contract company or just a regular “service”, instead we are a complete extension of your business. 

If your small business has ever struggled with having adequate phone coverage during holidays or other times of year, providing accurate and courteous over the phone knowledge, or the organization of all the scheduling and transactions done over the phone then CallNet Receptionists is right for you. 

Why Use CallNET? 

Hiring an answering service for your small business is a key decision in growing your clientele and helping your customers feel that your company is qualified and credible. We have worked with several reputable companies over the years, successfully bringing increased revenue and increased customer service. We have worked with a wide variety of industries as well, bringing answering services to businesses both big and small.

CallNET specializes in virtually any company needing order entry. Our experience includes but is not limited to; reservation taking, receptionist service, call screening, capturing sales calls, advanced call scripting, medical call processing, web chat, filling in web forms and beyond. 

At CallNET we work with your business to ensure that our Customer Service Representatives are trained on how to specifically answer the phone for YOUR business. This means that we will make sure our CSR’s are knowledgeable about your business based on feedback you give us on how you want your phones answered and how specific questions should be directed. 

Lets Get Started 

If you think you’re ready to take your business to the next level, CallNET is here to help you get started. We’ve already set up a quick three step plan to get your business started with our answering service. 

Simply choose your plan from our Pricing page where you can decide how you want your plan to work for you, pay one price and decide how to allocate your minutes. Once you’ve chosen your plan, set up your account instructions which includes information on your business and scripts to help us know how to answer your calls. Lastly, choose a local or national number for your business and we will begin taking your calls right away, its that simple! 

Head over to our How It Works page to learn more or give us a call today at 1-800-395-2612 and we will gladly help you get set up. CallNET Receptionists headquarters is located in Wilmington, North Carolina and we assure that you will always be greeted by a live agent in the United States and not directed overseas. We look forward to helping you grow your small business with our awesome answering service!

PLANS & PRICING FREE TRIAL