Our Call Center Answering Services Save You Time & Money

CallNET’s Call Center services can help your company with customer care. Our live operators are friendly, effective and will provide the care your callers deserve. CallNET can provide level one tech support, help desk, surveys, web form fill, as well as all other e-commerce transactions. By outsourcing your calls to our US based call center you will not experience any language or accent barriers that over seas call centers experience.


Who is CallNET? 

team of call center answering service providersCallNET was established in 1987 and since our founding we have always prided ourselves on helping small business owners grow their business by taking over one of the most time consuming tasks; answering the phone. As a business owner, you already have enough to focus on between the logistics, marketing and full time management of your business, how can you be expected to field every phone call as well? The bottom line, you can’t. 

CallNET’s call center answering services ensures a live answering service for your small business, and we promise to be available 24 hours a day 365 days per year to make sure your company never misses a call. Our Customer Service Representatives, or CSR’s, are specifically trained to be well spoken, courteous and handle your customers and potential customers with only the highest level of professionalism. 

Does My Business Need A Call Center Answering Service? 

woman providing call center services

CallNET’s call center answering service can take your small business from overwhelming to thriving by taking out much of the headache that comes along with answering the phones on a daily basis. Simply looking at the cost of hiring a team of full time receptionists to answer phone calls for you, and the cost of hiring a call center answering service (with a TEAM of receptionists) and you’ll see that the team will always cost less! What could be better for your small business? 

Overall, hiring a call center answering service for small businesses can help you to maximize your overall profits while minimizing your payroll expenses. At CallNET we do this by taking over and automating your regular day-to-day tasks and front desk needs. We operate as more than a call center answering service or just a regular “virtual receptionist service”, instead we are a complete extension of your business. 

If your small business has ever struggled with having adequate phone coverage during peak call times such as the holidays or other times of year, providing accurate and courteous over the phone knowledge, or the organization of all the scheduling and transactions done over the phone then CallNet Call Center Service is right for you. 

Why Use CallNET? 

Hiring a call center answering service for your small business is a key decision in growing your clientele and helping your customers feel that your company is qualified and credible. We’ve worked with many reputable companies over the years, successfully bringing increased revenue and increased customer service. We have worked with a wide variety of industries as well, bringing answering services to businesses both big and small.

answering service team in an office environment

CallNET’s call center service specializes in virtually any company needing order entry. Our experience includes but is not limited to; reservation taking, receptionist service, call screening, capturing sales calls, advanced call scripting, medical call processing, web chat, filling in web forms and beyond. 

At CallNET, our call center answering service works with your business to ensure that our Customer Service Representatives are trained on how to specifically answer the phone for YOUR business. This means that we will make sure our CSR’s are knowledgeable about your business based on feedback you give us on how you want your phones answered and how specific questions should be directed. 

Hire Our Call Center Answering Service Today

If you think you’re ready to take your business to the next level, CallNET’s call center service is here to help you get started. We’ve already set up a quick three step plan to get your business started with our call center answering service. 

Wilmington North Carolina - CallNET HQSimply choose your call center plan from our Pricing page where you can decide how you want your plan to work for you, pay one price and decide how to allocate your minutes. Once you’ve chosen your plan, set up your account instructions which includes information on your business and scripts to help us know how to answer your calls. Lastly, choose a local or national number for your business and we will begin taking your calls right away, its that simple! 

Head over to our How It Works page to learn more or give us a call today at 1-800-395-2612 and we will gladly help you get set up. CallNET’s Call Center is headquartered in Wilmington, North Carolina and we assure that you will always be greeted by a live agent in the United States and not directed overseas. We look forward to helping you grow your small business with our awesome answering service!

Popular Call Center Answering Service Features

  • Fully Web-Enabled, Interactive Call Center Services
  • 800# Order Taking / Web Chat / Catalog Order Taking
  • Reservation Scheduling / Seminar Registration / Scripted Surveys
  • Virtual Receptionist Service
  • Enhanced Voicemail with “Live Operator Option”.
  • Professional and courteous Customer Service Representatives (CSRs).
  • Calls are digitally recorded for quality assurance.